Water FAQ's

Independent water softener dealers throughout the country know what customers ask most often. Here are the questions they always seem to get…along with the answers:

Isn’t water just water?
Actually, there are three types of water: Utility Grade Water, Working Grade Water and Drinking Water. Utility grade water is water suited for watering your lawn and plants. It usually requires no water treatment. Working Grade Water needs to be higher quality because it runs through your plumbing, fixtures and water-using appliances. To make these essential household systems last longer and save you money, treated water is needed. Drinking Water is a key component of our lives. Since 70% of the human body is water, the water we drink and cook with must be the highest quality.

Do I need to get my water tested?
Yes. The water test should include a minimum of hardness, iron, and pH. We have the equipment to test your water accurately. We can also demonstrate the value of clean, soft water – and the cost of untreated water.

Can my water softener be installed outside?
Outdoor installation is common in temperate climates. Our systems are both weather proofed and designed with UV-resistant materials to allow outdoor installation.

Do I have to change filters in the softener.
No, the whole-house water filter is self-cleaning. Every time the system recharges, dirt and sediment are sent down the drain.

What if I go on vacation or have guests? 
Simply place the system on vacation. If no water is used, there will not be a recharge. If you have guests, you may have additional recharges.

Warranties

Different manufacturers offer a wide range of warranties all the way from 1 year to 5, 7, 10 or even lifetime. One thing to consider is whether or not it is a prorated warranty or a 100% parts  warranty. If it is prorated pay special attention to the details in the warranty. Your parts replacement cost may be very high after a certain period of time. Always remember nothing is free. The longer the warranty period is the higher the price will be to cover the warranty. Also remember most water companies warranties do not transfer from one buyer to another. If you sell the system all warranties are lost. So if you are fixing a home to sale or planning to move in 5 years and leaving the system there a 25 year warranty is really only worth 5 years to you. If you are a senior adult I strongly advise placing the warranty under a close relative who will be assisting you as you get older. However, Safeway warranties are transferable, provided secluded service is maintained.